Privacy Policy

Effective Date: June 13, 2025

At Veridian RCM (“Veridian,” “we,” “our,” or “us”), we take your privacy seriously. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, communicate with us, or use our services.

1. Who We Are

Veridian RCM provides revenue cycle management (RCM) and medical billing services to healthcare providers across the United States. Our website is intended to share information about our services and facilitate communication with current and prospective clients.

2. Information We Collect

We collect both personal and non-personal information through our website and related tools.

a. Information You Voluntarily Provide

  • Full Name
  • Email Address
  • Phone Number
  • Practice or Organization Name (if provided)
  • Message Content or Inquiry Details

b. Information Collected Automatically

  • IP address
  • Browser type and version
  • Device type and operating system
  • Pages visited, links clicked, time spent on site
  • Referral source or search terms

This helps us understand how visitors use our site and improve the experience.

3. Use of Google reCAPTCHA

To protect our forms from spam and abuse, we use Google reCAPTCHA, which may collect information about your interaction with the site and device. The use of reCAPTCHA is subject to the:

By using our forms, you consent to Google’s processing of your data for security purposes.

4. How We Use Your Information

We use the information collected to:

  • Respond to inquiries or consultation requests
  • Provide services and communicate with clients
  • Improve our website and internal business processes
  • Maintain secure and functional systems
  • Store and manage communications in our CRM (Zoho)

We may also use your information to send service-related updates or occasional marketing communications where allowed by law and with appropriate opt-out mechanisms.

5. Use of Zoho CRM

We use Zoho CRM to manage business communications, including form submissions, follow-up emails, and service records. Your data may be securely stored and processed through Zoho’s systems in accordance with their privacy and security policies.

6. Sharing of Information

We do not sell your personal information. We may share your data only with:

  • Trusted third-party service providers (e.g., website hosting, email platforms, CRM tools)
  • Legal or regulatory bodies when required by law
  • Internal team members on a need-to-know basis
  • Credentialing or consulting partners with your express consent

All partners are contractually obligated to maintain strict confidentiality and data security.

7. Data Security

We employ appropriate physical, administrative, and technical safeguards to protect your information against loss, theft, and unauthorized access. Despite our efforts, no online data transmission or storage system can be guaranteed to be 100% secure.

8. Data Retention

We retain personal data only as long as necessary to:

  • Respond to your inquiries or requests
  • Maintain client records or service history
  • Meet legal, contractual, or regulatory requirements
  • Support legitimate business interests (e.g., analytics, audits)

You may request deletion of your information at any time (see Section 10).

9. CCPA Notice for California Residents

If you are a California resident, you have certain rights under the California Consumer Privacy Act (CCPA), including the right to:

  • Know what categories of personal information we collect and how we use them
  • Request access to or deletion of your personal information
  • Opt-out of any sale of personal information (we do not sell your data)
  • Not be discriminated against for exercising your privacy rights

To make a request under CCPA, email us at [email protected].

10. Your Choices & Rights

You have the right to:

  • Access the personal information we hold about you
  • Request corrections or updates to your data
  • Request that we delete your information (subject to legal limits)
  • Opt-out of marketing communications at any time
  • Withdraw consent where applicable

To exercise any of these rights, contact us at [email protected].

11. Children’s Privacy

Our website and services are directed to adult healthcare professionals. We do not knowingly collect personal data from children under 13. If we become aware that we have collected such information, we will delete it promptly.

12. External Links

Our site may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. Please review their respective privacy policies before providing any information.

13. Updates to This Policy

We may update this Privacy Policy to reflect changes in technology, laws, or our business operations. When we do, we’ll revise the “Last Updated” date at the top. We encourage you to review this policy periodically.

14. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal data, please contact us:

Veridian RCM
Email: [email protected]
Website: www.veridianrcm.com